Refund Policy
We want you to love your Horror Snugs onesie. If you are not happy, you can request a refund within 30 days of delivery.
How to start a return
Email support@horrorsnugs.shop with your order number and the reason for your return. We reply within 24 hours with the next steps.
Conditions
- Items must be unworn, unwashed and in their original condition.
- Damaged or defective items are replaced or refunded at no cost to you. Send us a photo and we will handle it.
- Shipping Protection and the Mystery Box are non refundable once your order has shipped.
Refunds
Once your return is approved, your refund is issued to your original payment method within 5 to 10 business days.